Shipping Terms

01Order processing

Once your order is placed, our team prepares it for dispatch within 1–2 business days. Business days are Monday through Friday, excluding public holidays. Orders placed over a weekend or holiday begin processing on the next business day.

During busier periods — seasonal launches or sale events — processing may take a little longer. If we expect a meaningful delay with your order, we'll let you know.

02Where we ship

We currently ship across the continental United States. Delivery to certain remote areas may take additional time or, in a few cases, may not be available. If we're unable to ship to your location, we'll contact you and arrange a full refund.

If you'd like to send an order somewhere we don't yet list, reach out before ordering and we'll do our best to help.

03Shipping costs

Shipping is calculated on your order subtotal and shown clearly at checkout before you confirm anything.

The rate applies per order, no matter how many items are in your cart. Any taxes that apply to your order are shown separately at checkout.

04Delivery estimates

After your order leaves us, standard delivery usually takes 3–7 business days, depending on your location. Larger pieces, such as lounge chairs and tables, may travel on a separate schedule and can take a little longer to arrive.

These windows are estimates, not guarantees. Once a parcel is with the carrier, its exact timing is in their hands, though we stay available to help if anything looks off.

05Tracking your order

When your order ships, we'll send a confirmation with tracking details so you can follow its journey. Please allow up to 24 hours after dispatch for tracking to begin updating. If your tracking hasn't moved after a few days, get in touch and we'll look into it with the carrier.

06Delays & conditions

Now and then, circumstances outside our control affect delivery times. These can include:

• Severe weather or natural events that pause carrier operations.
• Carrier backlogs during peak shopping seasons.
• Operational disruptions, strikes, or other events we cannot reasonably foresee.

We're not able to take responsibility for delays caused by these situations, but we'll always do what we can to help your order reach you and to keep you informed along the way.

07Address accuracy

Please double-check your shipping address before completing your order. We send parcels to the address provided at checkout, and we're unable to redirect a shipment once it's with the carrier.

If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-delivery. Additional shipping charges may apply in that case. If you spot a mistake right after ordering, reach out quickly and we'll try to correct it before dispatch.

08Customs & duties

For orders shipped within the continental United States, no customs charges apply. Should we arrange a shipment to a destination where import duties or taxes are due, those charges are set by local authorities and are the responsibility of the recipient. We'd always make this clear before any such order is confirmed.

09Lost or damaged parcels

We pack every order with care so it arrives in good condition. If your parcel arrives damaged, please keep the packaging and contact us within 7 days of delivery with a few photos, and we'll make it right.

If tracking shows your order as delivered but you can't find it, check around your delivery area and with neighbours first, then reach out. We'll work with the carrier to locate it or to arrange a suitable resolution.

10How to reach us

Questions about a shipment, a delivery window, or tracking? We're glad to help.